As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business. Building a long-lasting relationship with our clients is our number one priority.
Kelly
With more than a decade of customer service experience and years of expertise in the insurance industry, Kelly has been serving clients and providing customers with exceptional service for all their insurance needs.
She obtained her Bachelor’s Degree from Saint Joseph’s College and her Master’s in Business Administration from Indiana University.
Kelly started her insurance career with Chicago Motor Club, AAA, selling P&C and life insurance. After years of excellent service and success she left to expand her knowledge and experience with Sentry Mutual Insurance Company of Stevens Point, WI.
In 2012, she began to see that in order to best serve the varied needs and interests of clients; she needed to offer products and services from all of the top Insurance and Financial Services companies available. Rather than being tied solely to one company’s limited product line, Maki Insurance Group was created to be able to provide these products and services to the local community.
Samantha
Samantha has over two decades of customer service experience. She prides herself on providing customers excellent service and making sure all of our insurance needs are met.
Within Samantha’s customer service experience, she has worked many roles including restaurant service, licensed pharmacy technician, and call center manager for AAA. After 4 years working with AAA, Samantha knew she wanted to expand her knowledge, specifically when it came to insurance.
In 2019, she relocated back to her hometown of Portage, Indiana after living in Grand Rapids, Michigan for 6 years and started her career at Maki Insurance Group as a Customer Service Representative. She has a daughter that keeps her very busy and enjoys traveling back to Michigan when she can to visit with friends and family.
Brenda
Brenda joined the agency in May 2022 as a Customer Service Assistant. She brings over 20 years of experience in customer service and will focus on assisting our agents in the everyday service to our customers. The agency is confident that she will provide you with the excellent service that you have come to expect from Maki Insurance.
Brenda resides in Portage, IN with her husband John and their two children, Maya and Cayde. In her spare time she enjoys reading, but above all she loves being a mother and spending time with her family.
Stephanie
Stephanie joined the Maki Insurance family in January 2023. She received her licenses in property and casualty and life and health shortly after and has been focusing a lot of her time on commercial lines. Stephanie has worked in customer service for over 2 decades and puts pride in helping our clients.
Stephanie was born and raised in Northwest Indiana and currently lives in Cedar Lake. When the everyday chaos calms down, she enjoys spending time with friends and family. Stephanie along with her husband and two boys have a love of animals and enjoy spending time in nature.
Jill
Jill is a proud graduate of Purdue University with a Bachelor of Science Degree in Hospitality and Tourism Management with nearly thirty years of experience in customer service.
After eight years in the vet med industry, she pursued a career in the insurance business to expand her ever growing knowledge by working alongside the best team as office manager!
In 2020 she married her high school sweetheart, and has a 16-year-old who is the joy of her life. She enjoys life by travelling and spending time with her family, including their two dogs.
Ruzzel
With over half a decade of customer service experience and a marketing degree, Ruzzel has been honing his skills with Maki Insurance Group since April 2021. Outside of work he enjoys time with friends alongside good food and coffee.
Passionate about films and fitness, he can be often found at the gym or in line for the latest movies.
Nick
Nick acquired his Life and Health license prior to joining Maki Insurance in April of 2024, and has since received his property and casualty license. He is focused on helping Maki grow in the field on life insurance, but still makes time for himself by going to the gym and hanging out with friends.